Q&A
Is there a smoking area?
An outdoor smoking area is provided on the 1st floor of the hotel.
Is there a washing machine?
Laundry facilities are not available.
Do the doors lock automatically?
Please lock your room using the key provided, as the doors do not automatically lock.
Are there wheelchair accessible rooms?
Wheelchair accessible rooms are not available.
What time is check-in and check-out?
Check-in starts at 3:00PM, and check-out is by 11:00AM.
Can I extend my check-out time?
It is possible to extend your stay, but an extension fee will be charged. Extension fees are as follows:
Extensions up to 3 hours after check-out time will incur a fee of 30% of the room daily rate.
Extensions up to 6 hours after check-out time will incur a fee of 50% of the room daily rate.
Extensions over 6 hours after check-out time will require full (100%) payment of the daily room rate.
Is there a cancellation fee for lodging?
Cancellations on the day before check-in will incur a 20% cancellation fee.
Cancellations on the check-in date will incur an 80% cancellation fee.
No-shows will incur a 100% cancellation fee.
For groups that have booked 5 or more rooms:
Cancellations 20 days prior to check-in will incur a 30% cancellation fee.
Cancellations made 9 to 2 days prior to check-in will incur a 50% cancellation fee.
Cancellations on the day before check-in will incur an 80% cancellation fee.
Cancellations on the check-in date or no-shows will incur a 100% cancellation fee.
What are the room rates when I stay with my child?
The price for children 7 years of age and older is the same for adults.
Can I stay with my pet?
Pets are not allowed in the hotel.
Is a mid- to long-term stay possible?
Yes, we welcome longterm guests.
Is there Internet access available?
Free Wi-Fi is available throughout the hotel.
What languages can the staff speak?
Staff who speak both English and Japanese are usually on duty, and we provide translation devices that support multiple languages.
Is the front desk open 24 hours?
A receptionist is available 24 hours a day.
Is there a curfew at night?
The entrance is open 24 hours a day.
Is there water in the room?
Yes, bottled water is provided in each room.
Can you prepare a cake for special occassions?
Yes, please contact us in advance with your requests and budget.
Can I send my luggage in advance?
Yes, we will store it at the front desk.
Can I leave my luggage before check-in or after check-out?
Yes, we can store it at the front desk.
Can the hotel arrange luggage delivery?
Yes, please bring the luggage to the front desk for assistance.
Is there a restaurant in the hotel?
There is no restaurant, but light meals and breakfast are served at Sakagura Bar on the 1st floor.
What time is breakfast served?
Breakfast is served at the Sakagura Bar on the 1st floor between 6:30AM to 10AM (last order at 9:30AM)
Can I have breakfast in my room?
You may take breakfast items served at the counter on the 1st floor to your room.
Do you provide dinner?
Dinner is not provided.
Are there any restaurants nearby?
There are several dining options nearby. Please feel free to ask our staff for recomendations.
Do you accommodate allergies?
Please let staff at breakfast know your requirements, so we can do our best to accomodate your needs. Unfortunately, we cannot provide the same service regarding the lounge snacks.
Do you have vegan, vegetarian, and halal menus?
While we do not offer specific menu items for guests with dietary restrictions, we are happy to recommend a number of shops and restaurants nearby that can cater to your needs.
Are there any conditions for the Best Price Guaranteed?
We guarantee the Best Price when you book through our official website under the following conditions:
1.Terms for Price Comparison:
■Comparison with other online travel agents’ websites operating domestically in Japan
■Comparison must be under identical conditions such as date of stay, number of guests, room type, payment method, and cancellation policy.
2.Exemptions from the Best Price Guaranteed:
The Best Price Guaranteed does not apply to the following cases:
■Package rates that include costs for airline or railway tickets.
■Rates that are not publicly available, such as corporate rates.
■Prices we cannot control, such as those sold by travel agents or rates initially offering a discount using vouchers on other online booking sites.
■Rates available through auction sites or group buying platforms.
We greatly appreciate your understanding.
